Privacy Policy

Last Updated: July 2026

Archstone Homes LLC ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. If you have any questions, email us anytime at [email protected].

1. Information We Collect

We collect information you voluntarily provide when you submit a quote request, contact form, or upload project details. This may include:

- First and last name, Email address, Phone number, and Business or Home address

- Project type, description, vision, and specifications (e.g., kitchen/bathroom remodels, custom home builds, additions, interior trim)

- Budget range, timeline, and related project preferences

- File uploads (blueprints, floor plans, CAD files, PDFs, architectural drawings, sketches, images, etc.)

- How you heard about us

- Website usage data and analytics

- We also automatically collect basic browsing information through tools like Google Analytics and Meta Pixel.

2. How We Use Your Information

We use your information to:

- Review your project submission and respond to quote requests

- Contact you about next steps, consultations, remodeling plans, or custom builds

- Review files, blueprints, and specifications for construction feasibility

- Provide accurate pricing, estimates, and project timelines

- Improve our website and services

- Maintain internal records and project history

- Send occasional marketing or promotional messages (opt-in only)

We do not sell your personal information.

3. Cookies & Tracking Technologies

We use cookies, web beacons, and tracking tools—including Google Analytics and Meta Pixel—to:

- Understand how visitors navigate and interact with our website

- Measure advertising and marketing campaign performance

- Improve website functionality, page load speed, and user experience

- Deliver relevant advertisements to interested homeowners

You can control or disable cookies at any time through your browser settings. Note that disabling cookies may affect certain features of our website.

4. SMS/Text Messaging Communications

How We Obtain SMS Consent

When you provide your phone number through our contact forms, quote requests, or other communication channels, you may be given the option to opt-in to receive SMS/text messages from Archstone Homes. SMS consent is obtained in the following ways:

- Express Written Consent: By checking a box, submitting a form with SMS opt-in language, or otherwise affirmatively agreeing to receive text messages

- Verbal Consent: In some cases, through direct phone conversation where you explicitly agree to receive SMS communications

- Double Opt-In: You may receive an initial confirmation message asking you to confirm your consent

Consent to receive SMS messages is not a condition of purchasing any services or contracting work with Archstone Homes.

How We Use SMS Communications

We use SMS/text messaging for:

- Transactional Messages: Consultation scheduling, quote updates, site visit coordination, design confirmations, project status notifications, and other service-related communications

- Marketing Messages: Occasional promotional offers, company updates, new service announcements, and recent project showcases (only if you've opted in)

Message Frequency and Costs

Message frequency varies based on your project activity and preferences. Standard message and data rates may apply as determined by your mobile carrier. We are not responsible for any charges from your mobile carrier.

Your SMS Rights and Opt-Out Options

You can opt-out of SMS messages at any time by:

- Texting "STOP" to (616) 550-9980

- Replying "STOP" to any message you receive from us

- Emailing us at [email protected]

- Contacting us directly at (616) 550-9980

After you text "STOP," you will receive one final confirmation message that you have been unsubscribed. You will no longer receive SMS messages from us unless you opt-in again.

For help or more information about our SMS program, text "HELP" to (616) 550-9980 or email [email protected].

SMS Data Privacy

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Your phone number and SMS consent information will be stored securely in our CRM system. We may share SMS data with service providers who help us deliver messages (such as our SMS platform provider), but only for the purpose of sending you messages you've consented to receive. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to deliver the service.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. We are not responsible for issues with your mobile carrier's network or service.

5. File Uploads & Project Data

Uploaded files may include blueprints, floor plans, architectural drawings, photos, proprietary designs, or intellectual property. Archstone Homes treats all files as confidential. However, we cannot be responsible if a customer uploads trademarked, copyrighted, or proprietary designs they do not own or have permission to use. By uploading, you confirm you have the right to share those materials. All files are stored within:

- Our secure CRM system

- Internal Google Drive folders

- Google Workspace email systems for communication (when applicable)

6. How We Store & Protect Information

We store information securely through:

- Our secure CRM platform

- Google Drive

- Google Workspace email

- Internal business and project management systems

We retain data indefinitely unless you request deletion ("Right to be Forgotten"). Access is limited to authorized team members, and reasonable technical and organizational measures are used to protect your data.

7. Sharing Your Information

We only share your information in the ways needed to run our business:

- Internally with our team

- With trusted vendors that support operations (CRM, Google Workspace, analytics tools, SMS service providers, etc.)

- With trade partners, subcontractors, or suppliers needed to help fulfill your residential construction or remodeling project (when applicable, such as sharing job site addresses and plan details with electricians, plumbers, or framers)

- With analytics/advertising tools like Google Analytics or Meta Pixel

We do not sell your personal information to anyone. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service or project management, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Your Choices & Rights

You may request at any time to:

- Access the information we have about you

- Update or correct your information

- Delete your information ("Right to be Forgotten")

- Opt out of marketing messages (email or SMS)

To submit a request, email [email protected].

9. Children's Privacy

We do not knowingly collect or store information from anyone under the age of 18. If you believe a minor has submitted information, please contact us and we will remove it.

10. External Links

Our website may link to external sites. We are not responsible for their privacy practices or content.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated date.

12. Contact Us

Archstone Homes LLC

Phone: (616) 550-9980

Email: [email protected]

Website: archstonehomesllc.com